Download our Senses on Call Brochure here.

Our service offering starts with e-profiling which is an on-line assessment to establish the sensory profiles of individuals to be followed by interactive workshops.

Workshops for the contact centre industry are based on leadership development, management strategies for team leaders and self-reguation/stress management workshops for agents.

E-PROFILING TOOLS
	Assessments on line to establish sensory needs and sensory stressors and sensory strategies to maximise performance, read more The Sensory Matrix  is done prior to all workshops for call centres.

Sensory intelligence for executive leaders:  1-day

Self-awareness, observation and engagement skills to lead with success

• Increase self-awareness of self and others through brain science to measure and manage behaviours in the contact centre 
• Build powerful, innovative and effective leadership
• Optimise team cohesion and relationship dynamics through higher level of insight and engagement
• Implement and manage change effectively    
• Obtain insights to support sensory intelligent contact centre spaces and chill rooms

Sensory intelligence for team leaders:  4 ½ days   

Engage, manage and lead call centre staff successfully

• Increase self-awareness of self and others through brain science to measure and manage behaviours in the contact centre
• Observe, listen and learn to understand people and guide them optimally
• Understand diversity and how to deal with different people
• Understand and implement brain strategies for optimal concentration
• Produce higher quality of work for longer periods of time                                        
• Develop positive working habits to minimise stress and increase wellness
• Retention of Generation Y – how to bring balance, fun and a high performance culture into the workplace
• Sensory intelligence mind map – planning and strategy implementation

Power hour for agents (2 hours)

Understanding your brain at work for health and wellness

• Increase self-awareness of self and others through brain science to measure and manage behaviours in the contact centre
• Understand the impact of substance abuse on the brain
• Understand and implement neuroscience strategies for optimal alert brain levels
• Produce higher quality of work for longer periods of time                                        
• Manage time and stress effectively        
• Develop positive working habits to minimise stress and increase wellness
• Develop a strategy sheet for health and wellness promotion

For a comprehensive contact centre  service profile with more details and cost please contact us.