Sensory Intelligence uses the fundamental human brain responses to sensory information from the environment as a key driver for performance and assists the contact centre industry in supplying solutions and strategies to empower individuals and organisations for greater success and mastery.

Our service offering starts with e-profiling which is an on-line assessment to establish the sensory profiles of individuals to be followed by interactive workshops.

Workshops for the contact centre industry are based on leadership development, management strategies for team leaders and self-reguation/stress management workshops for agents.

E-PROFILING TOOLS
	Assessments on line to establish sensory needs and sensory stressors and sensory strategies to maximise performance, read more The Sensory Matrix for Work is done prior to all workshops for call centres.

Sensory intelligence for executive leaders:

One day workshop on innovation in people management for optimum results

Sensory intelligence for team leaders:

One-day workshop on self-awareness, observation and engagement skills to lead with success

Sensory intelligence for agents:  Half day workshop on self-regulation and stress management:  Understanding the brain and sensory self-regulation to work harder, faster and smarter

For a comprehensive contact centre  service profile with more details and cost please contact us.