| Call Centre Testimonials |
|
Nicki Hill Business Centre Leader - Direct Axis
Having heard about the successful use of e-profiling in our busy call centre to recruit for the best sensory match, I was very keen to get a group of our trainers and coaches exposed to some sensory training and insight.The Sensory Matrix workshop and coaching circles have been interactive, insightful, fun but simply powerful!
This learning has given our Coaches and Trainers such important insight into how our busy environment, seating, lighting, sound and smells might be some of the reason our well sourced staff just cannot perform optimally. More importantly, the tools we were equipped with to deal with these issues has made such a functional difference to the role the Coaches and Trainers play!
Thank you for this simple but powerful insight, it truly has made a difference (both personally and professionally) for all the attendees.
Herman Steyn
- NRB Risk Solutions
We’ve used Senses on Call for selection of agents for our collections contact centre since June 2009 for 7 recruitment drives. We found the results to be highly significant with agent performance, showing us an accuracy rate of 75%. I can recommend this tool for recruitment with confidence as it certainly delivers return on investment and is fast and easy to administer.
- Former Human Resource Consultant, Financial Industry Call Centre
I think that the Sensory Intelligence process could become a great tool for use in call centres. Call centres are traditionally very noisy, active environments with lots of sensory overload and the sensory profile could be used as part of a recruitment process. Therefore, by considering agents with low registration as they can work uninterrupted in busy, noisy call centre environments one could resource optimally.
Natasha Williams
- Divisional Director, Inbound Contact Centre, Liberty Life Servicing
We used Senses on Call as a pilot project in 2006 to assess 54 of our agents. Those who were rated as sensory unsuitable based on their low sensory tolerance levels have since left our call centre. I believe this tool will greatly assist us with the recruitment and retention of our agents who excel in the contact centre environment.
Joan Nel
- Call centre manager, Real people, East London, South Africa
I tried Senses on Call, but being a new product, with initial reservation. Through our initial Senses on Call testing process there were 10 agents rated as less suitable for our call centre. However, I decided to employ them as they matched other necessary skill competencies. Of those 10, 8 have left our call centre and the remaining 2 have very high absenteeism rates. I am now convinced of the value and will use Senses on Call for our future recruitment.
Sonja Lawson
- Talent Development Manager, CallingtheCape
As a development agency it is critical for us to prepare our BPO&O learners effectively for the world of work. Without careful selection and recruitment strategies, we certainly will be setting many keen and hungry young people up for failure. The true success of our programme is hugely attributed to SI’s selection assessments. We have worked with them in 2006 and since the inclusion of specialist tools for our market, we have once again engaged SI in 2008/9 to assist in our critical first steps. Nicky Applegren
- Registrar, CallingtheCape, Cadet Programme
We have put hundreds of our learners through Senses on Call over the past few months. Apart from giving us a solid indication of best-fit agents, the process has been fluent, easy to manage and administrate. We can recommend Senses on Call confidently.
Gary Tessendorf
- Operations Manager, Citybond Holdings PLC, UK
I am very impressed by your product. It is refreshing to find tools specifically geared towards identifying the right profile of staff that can operate effectively in a contact centre. We all know how costly training can be and how much time and effort can be saved through a correct staffing selection process upfront. It really is a great product. |
